AECOM’s new industrial operation in New Jersey included machinery that was a little too loud for employee safety and comfort. Acoustical Solutions Rep Ryan Larkin worked with client Adam P. to design and install an acoustical blanket enclosure within a short time frame.
“We talked about a complete track system enclosure with a double track rolling system for access to the area and quoted the blankets alone as an alternate,” says Ryan, “They ended up doing custom cuts and provided their own hanging system”.
Eric H., the site supervisor in New Jersey, was about a week away from completing his punch list, and hanging the blankets was his final task – he had been at the site a year and a half and was anxious to complete the final sound abatement project. After placing the order, Eric checked back in with Ryan to see if it was possible to get the blankets the next day:
“How is it shipping? There is a meeting scheduled for Wednesday and they are the ones that complained about the noise so it would be nice to have it up by then but definitely by Thursday which is my last day here. Thanks for working with us to expedite this order. -Eric H.”.
Ryan pulled out all the stops to ensure his client had their acoustical solution when they needed it:
“Once the expedited order was placed, we had mostly standard blankets and some custom. Part of the way through, they requested all the blankets to be 4’ wide and we were able to accommodate this change at the last minute. As the blankets were getting ready to ship, I investigated express shipping to get it delivered sooner”.
The blankets arrived on time and were installed before deadline – and Adam was ecstatic with the customer service he received from his Acoustical Solutions Rep:
“Ryan’s help through the entire process was second to none. He quoted us a material that worked perfectly for our application, quickly returned pricing, and was able to make a last minute change to our order and still get the order and shipping expedited to meet our client’s demands”.
Read more about our AudioSeal™ Sound Combination Blankets.
Architectural Sales Rep
800 782 5742 ext. 13